Quite a week!

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Wow, it has been quite a week.

Over the past five days….

  • We launched Wesabe for iPhone, our iPhone app, which allows you to edit and tag your financial transactions, see graphs, use the phone’s GPS to automatically locate where you just spent money for fast entry, and more. The reaction has been fantastic, as you can see from the early reviews on the App Store:

    with a bullet

    Incredibly cool! It’s been so awesome to hear people’s reactions and feedback: “This is so much better than anything else out there.” Thanks! Wait until you see the next version. 🙂

  • We changed our tagging system, which — since tags run everywhere in Wesabe — is a major change, both in amount of work and the impact on the site. This one caused some confusion, partially because people were accustomed to the old system, and partially due to some bugs in the first launch of the new system. We’re working out those bugs, and then I’ll post a whole guide to tagging, which will explain what we did and why we did it. Until then, please be assured that all of the capabilities you had (including split and one-time tags) are still there — we simplified the interface and gave you more control, even if it may not seem like it yet.
  • We redesigned every single page on our site. Most of the reactions have been completely fantastic:

    _L

    bradumbaugh

    ianmcn

    duncan

    Those have all been wonderful for us all to read, and we’re happy to have hit such a great level in the design. Some of the reactions, though, have been less happy:

    dsmay

    Oof. We know that redesigns can be disorienting. Other people were unhappy about the lack of search and export, and others about the readability of text in the new design. Not to worry — to those who has expressed dismay at the changes or missing features, we have heard you, and we’ll fix those concerns. We may take a different approach than the old design did, but we’ll do it at least as well, if not much better. QIF import is already fixed, and the rest will follow shortly.

    A few people have asked why we removed features during the redesign. Sometimes it was because they just hadn’t been updated to the new design yet, or had bugs that were too severe, we felt, to ship. In other cases, though, we wanted to get rid of or revise features we didn’t think were working well enough, and pare down to the essential parts, the ones we know are neeed and work well. Was this the right decision? I absolutely still think it was — for instance, we removed Goals and Tips — two whole tabs out of four — and haven’t gotten a single complaint about either of them being gone. We do believe reducing the site to its essential features makes it easier to use for everyone, and we’ll add back the features people are actually missing. We’ll be happy, though, to keep out or substantially revise the features people didn’t like or haven’t missed.

    Overall, the reaction to the redesign has been completely incredible. So many people have said, “Now I can introduce this to my [less techinically savvy person]!” That’s what we were going for — getting Wesabe to more people without giving up any of the control or power we’ve always provided.

  • Last but certainly not least, we announced our first Springboard customer, Delta Community Credit Union, the largest credit union in Georgia. We’re wonderfully happy to be working with them — they take helping their members extremely seriously, and have been excited about working with us, and we’re happy to be bring Wesabe services to a new group of people by working with them. We like working with people who share our values about helping consumers, and the credit union community, and Delta Community especially, line up perfectly with that.
    Delta Community Credit Union

So, yeah. That’s a lot for five days. Thanks so much for all the great feedback and response, and for those of you looking forward to a fix or addition, no worries, we’ve heard you and will respond quickly. Follow @WesabeUpdates to get up-to-the-minute detail on new fixes and additions, and we’ll announce the big ones here. Thanks again!

14 Responses to “Quite a week!”

  1. Brian Says:

    As a web programmer, I can understand functionality over aesthetics — it’s great to see some polish coming to an excellent app!

    I’m definitely not sad to see the tips section go. I can honestly say that in the 4 months I’ve been using the site, I’ve yet to have one tip I could actually use. I can understand the problem there — we don’t have some of the stores that one might get in a larger city, I also don’t shop online very frequently (meaning any recommendations for foo.com over another retailer are not going to help me).

    I was a fan of the goals section, though. That little badge was a reminder to keep focused. Beyond that, I guess they didn’t have much use — perhaps if the goals were tied to your data somehow…?

    Anywho, thanks too everyone @ wesabe for this wonderful app.

  2. Scott Reeves Says:

    Wesabe, you’re on a roll, onwards and upwards! You’ve got my full support.

  3. Marc Hedlund Says:

    Hey Brian,

    Just for the record, I agree completely on Goals as something that *should* be a great part of Wesabe. Too many people, though, reported going into the existing Goals tab and not getting enough help with what they were trying to do. I’m glad the badges worked the way you describe for you (that was the intention of having them), but I think we need to offer more than that to make something a full tab in the site.

    This is another way of saying that the tab is first on my list to reimplement in a better way. We’ll sort out bug reports and existing features people are missing more before doing that, but Goals will be back.

    Thanks for the comments.

  4. pp Says:

    Love the new look of wesabe. Miss all the great features (expending summary, charts…) that help me keep track of my spendings. But I am sure it’ll worth the wait. Thank you wesabe!

  5. Maureen Says:

    “We changed our tagging system, which — since tags run everywhere in Wesabe — is a major change, both in amount of work and the impact on the site. This one caused some confusion, partially because people were accustomed to the old system, and partially due to some bugs in the first launch of the new system. We’re working out those bugs, and then I’ll post a whole guide to tagging, which will explain what we did and why we did it.”

    As both a formerly enthusiastic user and a web designer, the fullscale implementation of buggy, less functional tagging system blows my mind. Tags ARE everywhere in Wesabe so why on earth would you swap out a working system for a buggy one and THEN just promise to post some instructions later? You fix the bugs BEFORE you change the site and you have documentation already prepared. I would rather pay for a financial tracking service that follows basic user friendliness practices than be a guinea pig for a free site.

  6. Marc Hedlund Says:

    Hi, Maureen,

    I agree, we should have launched the new tag system with much better debugging. I apologize that we did not. We are working to get it fixed as quickly as we can. I very much apologize for the frustration.

    Thanks for letting us know.

  7. Phil R Says:

    About half my accounts can’t auto-update, so it was very nice before having the indicator of how long it had been since an account was updated, with the color coding to let me know one had gone stale.

    The big one, though, is the pie charts showing spending breakdown seeming to have gone missing. That’s pretty much the feature I signed up for. Perhaps they’re still there, and hiding someplace in the new UI? I don’t find much of any value in tagging things without a summary.

  8. Mark Fletcher Says:

    With all the changes that have happened you’ve mentioned that some things have been removed due to bugs, or whilst they are getting converted to the new format – but some have been dropped off because you believe they aren’t getting used. Is it possible to get a list of those things getting removed althogether. I know I am not happy about some things (and happy about others) so would like the chance to speak up if I know somethings isn’t getting put back.

    BTW I have to agree with Maureen, as an IT professional your upgrade has not been handled very well at all, it shows a distinct lack of experience in maintaining a customer system and does raise some concerns about other things like how professionally our data is being secured.

  9. rob Says:

    Now would be a good time to refresh the writeup on security. For example, it was never clearly stated how credentials for automatic uploads were being managed/secured.

  10. sharona Says:

    I currently can’t see the spending targets feature, which was a feature I found to be useful, so I hope that comes back whether it be in a new and improved form or the same. I also wish there were pie charts or percentage breakdowns available as to how much of my financial pie is going to what kinds of expenses, and maybe even a way to lump types of tags together to be one kind of expense grouping. Just some thoughts on what I have found useful. I like using the site as a budgeting tool, but I would like to be able to see these various breakdowns and the target spending for tracking purposes.

  11. Nina Says:

    OK. It’s May 10 and I am still missing the charts! Please, please, nice please. The ability to track my expenditure trends by tag has been the most valuable Wesabe feature for me.

  12. PB Says:

    Wesabe, you’re on a roll, onwards and upwards! You’ve got my full support.

  13. Alex Angas Says:

    Over two months and still can’t do bulk management of tags.

    Why did you think it was a good idea to relaunch the site without so many features? And still have them missing now? Ever heard of refactoring? No wait, ever heard of good customer service?

    Sorry, I’m very annoyed to have not been able to use the site properly for so long. Lucky you guys aren’t charging for it or else I would have left long ago…

  14. Houston employment attorney Says:

    A little late to the game on this one, however the app is great and way more functional in my day to day than I thought it would be.

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