Good reading for February 28th:
- Demand Satisfaction! — Video: Panel, “Scaling Customer Service” – “At the Customer Service is the New Marketing summit, we had an excellent panel on the subject of ‘Scaling Customer Service,’ … moderated by Marc Hedlund of Wesabe.” — I had fun at this panel, lots of good info from the panelists.
- Bank of America, HSBC Most Prone to I.D. Theft, Report Says | Threat Level from Wired.com – “In a first ever study of which companies have the most identity theft incidents, Bank of America, HSBC, and Washington Mutual were named as the companies with the most incidents per billions of dollars of deposits…”
- When credit cards put you in jeopardy – CNN.com – “Consumers have racked up more than $2.2 trillion in purchases and cash advances on major credit cards in just the last year.”
- Exposing the Credit-Card Fine Print – TIME – “To credit-card companies, it’s not sufficient that customers pay their bills on time every month; they must also avoid a daunting array of borrowing habits that lenders deem risky. Like borrowing.”
- Want a better credit card rate? Just ask – The Red Tape Chronicles – MSNBC.com – “If interest rates are going down, why are credit card rates going up?” Bob’s blog (and his new book) are both great and well worth your time.