A few known issues

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Sorry for not posting since launch — I had a backlog of sleep to catch up on the first night, and then I had to sit and reload our stats reports every couple of seconds all Saturday. That was a lot of fun. 🙂 The reactions we’ve gotten have been fantastic, both from users and in blog and news posts. Thanks to everyone for all of the great feedback, praise, suggestions, and occasional criticism. It’s all helpful in improving the site, and for us, having worked on this for a long time in a small group, it’s been great validation and satisfaction. Thank you.

Thanks also to our preview users, who made the site launch as successful as it was. We had a six-month preview release, and in that time, we were able to make the first experience great for a lot of people this week. Without our preview users, that never would have been possible. I know a few hundred people who signed up for the preview didn’t get in until we launched, even though we were letting in a couple of hundred a day at the end. We really appreciate everyone who signed up, tried it out, and especially sent us feedback.

That said, with thousands of banks and credit cards in the U.S. and thousands more around the world, we have some fixes to make. If you’ve sent in a support request, we’re working through those requests and expect to have them mostly cleared tomorrow. In the meantime, here are a few answers to the most common questions:

  1. Yes, we happily support any international bank or credit card that offers OFX, QFX, or QIF export. We didn’t have a good database of banks around the world when we launched, but we’re adding them on request. We are planning to allow you to enter your own bank or credit card, so you don’t have to wait for us to do it, shortly.
  2. For Chase, you need to activate automatic downloads. Go to http://www.chase.com and log in to your account. Click on the “Customer Center” tab. Under the “Reference Center” header, go to the “Tools” subhead and click on “Activate Money, Quicken, etc.” You can now add Chase to your Wesabe account list and your data will be automatically uploaded. We’ll add a note about this to the next release of the Uploader, so the process is more clear.
  3. We know there’s an issue with Discover and one with B of A New York. We’re working on both of these now.
  4. We’ve gotten a bunch of requests for CSV import. We’ll add this.

For the rest, one of us will get back to you via email very soon.

Also, our usage is already several times what we estimated for the first month, so we’re adding another server tonight after midnight Pacific time. We’ll be down for about fifteen minutes during the addition. The servers survived a direct hit from Boing Boing without a hiccup, but today was quite slow for a while.

Thanks again, and keep the suggestions and questions coming! The “Make Wesabe better” goal on the site has a lot of great discussion in it — feel free to dive in their if you want to chat about the features you want.

4 Responses to “A few known issues”

  1. new333333 Says:

    Do you plan to add HBCI or FinTS support?

  2. Marc Hedlund Says:

    Yes to both, based on requests. We’ll add any format we can reasonably support. If you could drop me a line at support@wesabe.com naming the bank or credit card, and indicating if you would be willing to help us test support, that would be great.

    Thanks!

  3. Esteban Says:

    Congrats on the new release. Looks like a promising site.

  4. hrna Says:

    Looks great

Comments are closed.


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