We’ve been live for a couple days now, and I’m not overstating it when I say the response has been AMAZING. The number of people joining has exceeded our highest expectations, so thank you everyone who is participating in this new space called Wesabe. I’ve also been taking phone calls between 12-4pm PST which has been great. I really didn’t know what to expect when we posted a link to our phone number (1-800-511-8544). My wife was concerned that nobody would call and that I would feel like the lonely kid eating alone in the bleachers in high school, so she called just to make certain the phone would ring…thanks Jane.
In fact a number of people have called and they each had questions or topics they wanted to discuss, so I thought I’d share what we have been talking about. The questions I get asked most frequently are:
Q: How do you make money?
A: A basic account will be free, but next year we will be offering “Pro” accounts for $4.99/month. However, anyone who signs up with Wesabe in 2006 will get a “Pro” account for all of 2007 for free (already you are saving money). We do NOT plan on taking advertising – plenty of people will help you spend your money we want to help you save it.
Q: Why should I trust user generated tips?
A: You shouldn’t, you should do things that make sense to you and fit into your life. My favorite tips have been about getting value in places it would have never occurred to me to look. As soon as I see them I know they’ll work for me…the others…just pass by…they may work for someone else.
Q: I want to try Wesabe, but I’m not comfortable using the Uploader, can I still get a good Wesabe experience?
A: Absolutely, you can download your data from your bank and then upload it via our Web site so that you never put any of our software on your computer. We built these tools so that people could protect their privacy – we want you to be comfortable using the service.
I’ve noticed a few things from these calls: 1) Everyone sounds surprised when I answer the phone 🙂 2) Mostly callers want reassurance that we are “good people,” 3) People who call like being able to call, it makes them feel good about us, and 4) It seems nice people are interested in personal finance because every call has been great. Thanks for all your calls, and keep them coming!